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This commit is contained in:
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parent
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commit
a25e34794f
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@ -45,3 +45,4 @@ nbdist/
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!*/build/*.html
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!*/build/*.xml
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/get-pip.py
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sql/database_update.sql
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@ -0,0 +1,163 @@
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package com.ruoyi.web.controller.system;
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import java.util.List;
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import org.springframework.beans.factory.annotation.Autowired;
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import org.springframework.web.bind.annotation.GetMapping;
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import org.springframework.web.bind.annotation.PostMapping;
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import org.springframework.web.bind.annotation.RequestBody;
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import org.springframework.web.bind.annotation.RequestMapping;
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import org.springframework.web.bind.annotation.RequestParam;
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import org.springframework.web.bind.annotation.RestController;
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import com.ruoyi.common.core.controller.BaseController;
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import com.ruoyi.common.core.domain.AjaxResult;
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import com.ruoyi.system.domain.CustomerServiceReply;
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import com.ruoyi.system.service.ICustomerServiceReplyService;
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/**
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* 客服回复规则App接口Controller
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*
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* @author ruoyi
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* @date 2024-01-01
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*/
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@RestController
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@RequestMapping("/system/customerServiceReply/app")
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public class CustomerServiceReplyAppController extends BaseController
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{
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@Autowired
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private ICustomerServiceReplyService customerServiceReplyService;
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/**
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* 根据用户输入获取最佳回复
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*/
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@PostMapping("/getReply")
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public AjaxResult getReply(@RequestBody CustomerServiceReply customerServiceReply)
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{
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try {
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String userInput = customerServiceReply.getKeyword();
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if (userInput == null || userInput.trim().isEmpty()) {
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return AjaxResult.error("用户输入不能为空");
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}
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CustomerServiceReply reply = customerServiceReplyService.getBestReply(userInput.trim());
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return AjaxResult.success(reply);
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} catch (Exception e) {
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logger.error("获取回复失败", e);
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return AjaxResult.error("获取回复失败：" + e.getMessage());
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}
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}
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/**
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* 根据用户输入获取最佳回复（GET方式）
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*/
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@GetMapping("/getReply")
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public AjaxResult getReplyGet(@RequestParam("keyword") String keyword)
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{
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try {
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if (keyword == null || keyword.trim().isEmpty()) {
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return AjaxResult.error("用户输入不能为空");
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}
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CustomerServiceReply reply = customerServiceReplyService.getBestReply(keyword.trim());
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return AjaxResult.success(reply);
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} catch (Exception e) {
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logger.error("获取回复失败", e);
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return AjaxResult.error("获取回复失败：" + e.getMessage());
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}
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}
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/**
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* 根据关键字查询回复列表
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*/
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@PostMapping("/getReplyList")
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public AjaxResult getReplyList(@RequestBody CustomerServiceReply customerServiceReply)
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{
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try {
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String keyword = customerServiceReply.getKeyword();
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if (keyword == null || keyword.trim().isEmpty()) {
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return AjaxResult.error("关键字不能为空");
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}
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List<CustomerServiceReply> list = customerServiceReplyService.selectCustomerServiceReplyByKeyword(keyword.trim());
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return AjaxResult.success(list);
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} catch (Exception e) {
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logger.error("查询回复列表失败", e);
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return AjaxResult.error("查询失败：" + e.getMessage());
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}
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}
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/**
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* 根据关键字查询回复列表（GET方式）
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*/
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@GetMapping("/getReplyList")
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public AjaxResult getReplyListGet(@RequestParam("keyword") String keyword,
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@RequestParam(value = "limit", defaultValue = "10") Integer limit)
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{
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try {
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if (keyword == null || keyword.trim().isEmpty()) {
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return AjaxResult.error("关键字不能为空");
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}
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List<CustomerServiceReply> list = customerServiceReplyService.selectCustomerServiceReplyByKeyword(keyword.trim());
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// 限制返回数量
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if (limit != null && limit > 0 && list.size() > limit) {
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list = list.subList(0, limit);
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}
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return AjaxResult.success(list);
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} catch (Exception e) {
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logger.error("查询回复列表失败", e);
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return AjaxResult.error("查询失败：" + e.getMessage());
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}
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}
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/**
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* 获取所有客服回复规则列表
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*/
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@GetMapping("/list")
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public AjaxResult list()
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{
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try {
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CustomerServiceReply query = new CustomerServiceReply();
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query.setIsActive(1); // 只查询启用状态的数据
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List<CustomerServiceReply> list = customerServiceReplyService.selectCustomerServiceReplyList(query);
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return AjaxResult.success(list);
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} catch (Exception e) {
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logger.error("查询客服回复规则列表失败", e);
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return AjaxResult.error("查询失败：" + e.getMessage());
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}
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}
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/**
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* 根据分类获取客服回复规则列表
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*/
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@GetMapping("/listByCategory")
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public AjaxResult listByCategory(@RequestParam("category") String category)
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{
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try {
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CustomerServiceReply query = new CustomerServiceReply();
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query.setIsActive(1); // 只查询启用状态的数据
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query.setCategory(category);
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List<CustomerServiceReply> list = customerServiceReplyService.selectCustomerServiceReplyList(query);
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return AjaxResult.success(list);
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} catch (Exception e) {
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logger.error("根据分类查询客服回复规则列表失败", e);
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return AjaxResult.error("查询失败：" + e.getMessage());
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}
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}
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/**
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* 获取默认回复
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*/
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@GetMapping("/getDefaultReply")
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public AjaxResult getDefaultReply()
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{
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try {
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CustomerServiceReply reply = customerServiceReplyService.selectDefaultReply();
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return AjaxResult.success(reply);
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} catch (Exception e) {
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logger.error("获取默认回复失败", e);
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return AjaxResult.error("获取默认回复失败：" + e.getMessage());
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}
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}
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}
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@ -304,6 +304,8 @@ public class ShiroConfig
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filterChainDefinitionMap.put("/system/video/app/**", "anon");
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// 素材接口
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filterChainDefinitionMap.put("/system/material/app/**", "anon");
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// 客服回复接口
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filterChainDefinitionMap.put("/system/customerServiceReply/app/**", "anon");
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// 退出 logout地址，shiro去清除session
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filterChainDefinitionMap.put("/logout", "logout");
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// 不需要拦截的访问
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@ -0,0 +1,181 @@
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package com.ruoyi.system.domain;
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import com.ruoyi.common.annotation.Excel;
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import com.ruoyi.common.core.domain.BaseEntity;
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import org.apache.commons.lang3.builder.ToStringBuilder;
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import org.apache.commons.lang3.builder.ToStringStyle;
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import com.fasterxml.jackson.annotation.JsonFormat;
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import java.util.Date;
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/**
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* 客服回复规则对象 customer_service_replies
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*
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* @author ruoyi
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* @date 2024-01-01
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*/
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public class CustomerServiceReply extends BaseEntity
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{
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private static final long serialVersionUID = 1L;
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/** 主键ID */
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private Long id;
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/** 关键字 */
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@Excel(name = "关键字")
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private String keyword;
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/** 回复内容 */
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@Excel(name = "回复内容")
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private String replyContent;
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/** 分类 */
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@Excel(name = "分类")
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private String category;
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/** 优先级（数字越大优先级越高） */
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@Excel(name = "优先级")
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private Integer priority;
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/** 是否启用（1启用 0禁用） */
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@Excel(name = "是否启用", readConverterExp = "1=启用,0=禁用")
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private Integer isActive;
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/** 匹配类型 */
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@Excel(name = "匹配类型", readConverterExp = "contains=包含,exact=精确,regex=正则")
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private String matchType;
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/** 创建时间 */
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@JsonFormat(pattern = "yyyy-MM-dd HH:mm:ss")
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@Excel(name = "创建时间", width = 30, dateFormat = "yyyy-MM-dd HH:mm:ss")
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private Date createdTime;
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/** 更新时间 */
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@JsonFormat(pattern = "yyyy-MM-dd HH:mm:ss")
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@Excel(name = "更新时间", width = 30, dateFormat = "yyyy-MM-dd HH:mm:ss")
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private Date updatedTime;
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/** 创建人 */
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@Excel(name = "创建人")
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private String createdBy;
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/** 更新人 */
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@Excel(name = "更新人")
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private String updatedBy;
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public void setId(Long id)
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{
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this.id = id;
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}
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public Long getId()
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{
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return id;
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}
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public void setKeyword(String keyword)
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{
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this.keyword = keyword;
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}
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public String getKeyword()
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{
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return keyword;
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}
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public void setReplyContent(String replyContent)
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{
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this.replyContent = replyContent;
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}
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public String getReplyContent()
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{
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return replyContent;
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}
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public void setCategory(String category)
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{
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this.category = category;
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}
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public String getCategory()
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{
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return category;
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}
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public void setPriority(Integer priority)
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{
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this.priority = priority;
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}
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public Integer getPriority()
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{
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return priority;
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}
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public void setIsActive(Integer isActive)
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{
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this.isActive = isActive;
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}
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public Integer getIsActive()
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{
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return isActive;
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}
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public void setMatchType(String matchType)
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{
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this.matchType = matchType;
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}
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public String getMatchType()
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{
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return matchType;
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}
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public void setCreatedTime(Date createdTime)
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{
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this.createdTime = createdTime;
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}
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public Date getCreatedTime()
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{
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return createdTime;
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}
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public void setUpdatedTime(Date updatedTime)
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{
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this.updatedTime = updatedTime;
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}
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public Date getUpdatedTime()
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{
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return updatedTime;
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}
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public void setCreatedBy(String createdBy)
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{
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this.createdBy = createdBy;
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}
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public String getCreatedBy()
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{
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return createdBy;
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}
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public void setUpdatedBy(String updatedBy)
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{
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this.updatedBy = updatedBy;
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}
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public String getUpdatedBy()
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{
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return updatedBy;
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}
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@Override
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public String toString() {
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return new ToStringBuilder(this,ToStringStyle.MULTI_LINE_STYLE)
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.append("id", getId())
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.append("keyword", getKeyword())
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.append("replyContent", getReplyContent())
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.append("category", getCategory())
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.append("priority", getPriority())
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.append("isActive", getIsActive())
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.append("matchType", getMatchType())
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.append("createdTime", getCreatedTime())
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.append("updatedTime", getUpdatedTime())
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.append("createdBy", getCreatedBy())
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.append("updatedBy", getUpdatedBy())
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.toString();
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}
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}
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@ -0,0 +1,76 @@
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package com.ruoyi.system.mapper;
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import java.util.List;
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import com.ruoyi.system.domain.CustomerServiceReply;
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/**
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* 客服回复规则Mapper接口
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*
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* @author ruoyi
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* @date 2024-01-01
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*/
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public interface CustomerServiceReplyMapper
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{
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/**
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* 查询客服回复规则
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*
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* @param id 客服回复规则主键
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* @return 客服回复规则
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*/
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public CustomerServiceReply selectCustomerServiceReplyById(Long id);
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/**
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* 查询客服回复规则列表
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*
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* @param customerServiceReply 客服回复规则
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* @return 客服回复规则集合
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*/
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public List<CustomerServiceReply> selectCustomerServiceReplyList(CustomerServiceReply customerServiceReply);
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/**
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* 根据关键字查询回复
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*
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* @param keyword 关键字
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* @return 客服回复规则集合
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*/
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public List<CustomerServiceReply> selectCustomerServiceReplyByKeyword(String keyword);
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/**
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* 获取默认回复
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*
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* @return 默认回复
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*/
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public CustomerServiceReply selectDefaultReply();
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/**
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* 新增客服回复规则
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*
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* @param customerServiceReply 客服回复规则
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* @return 结果
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*/
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public int insertCustomerServiceReply(CustomerServiceReply customerServiceReply);
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/**
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* 修改客服回复规则
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*
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* @param customerServiceReply 客服回复规则
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* @return 结果
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*/
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public int updateCustomerServiceReply(CustomerServiceReply customerServiceReply);
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/**
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* 删除客服回复规则
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*
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* @param id 客服回复规则主键
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* @return 结果
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*/
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public int deleteCustomerServiceReplyById(Long id);
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/**
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* 批量删除客服回复规则
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*
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* @param ids 需要删除的数据主键集合
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* @return 结果
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*/
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public int deleteCustomerServiceReplyByIds(Long[] ids);
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}
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@ -0,0 +1,84 @@
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package com.ruoyi.system.service;
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import java.util.List;
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import com.ruoyi.system.domain.CustomerServiceReply;
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/**
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* 客服回复规则Service接口
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*
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* @author ruoyi
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* @date 2024-01-01
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*/
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public interface ICustomerServiceReplyService
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{
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/**
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* 查询客服回复规则
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*
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* @param id 客服回复规则主键
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* @return 客服回复规则
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*/
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public CustomerServiceReply selectCustomerServiceReplyById(Long id);
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/**
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* 查询客服回复规则列表
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*
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* @param customerServiceReply 客服回复规则
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* @return 客服回复规则集合
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*/
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public List<CustomerServiceReply> selectCustomerServiceReplyList(CustomerServiceReply customerServiceReply);
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/**
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* 根据关键字查询回复
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*
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* @param keyword 关键字
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* @return 客服回复规则集合
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*/
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public List<CustomerServiceReply> selectCustomerServiceReplyByKeyword(String keyword);
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/**
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* 获取默认回复
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*
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* @return 默认回复
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*/
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public CustomerServiceReply selectDefaultReply();
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|
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/**
|
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* 根据用户输入获取最佳回复
|
||||
*
|
||||
* @param userInput 用户输入
|
||||
* @return 最佳回复
|
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*/
|
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public CustomerServiceReply getBestReply(String userInput);
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|
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/**
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* 新增客服回复规则
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*
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* @param customerServiceReply 客服回复规则
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* @return 结果
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*/
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public int insertCustomerServiceReply(CustomerServiceReply customerServiceReply);
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/**
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* 修改客服回复规则
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*
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* @param customerServiceReply 客服回复规则
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* @return 结果
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*/
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public int updateCustomerServiceReply(CustomerServiceReply customerServiceReply);
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/**
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* 批量删除客服回复规则
|
||||
*
|
||||
* @param ids 需要删除的客服回复规则主键集合
|
||||
* @return 结果
|
||||
*/
|
||||
public int deleteCustomerServiceReplyByIds(Long[] ids);
|
||||
|
||||
/**
|
||||
* 删除客服回复规则信息
|
||||
*
|
||||
* @param id 客服回复规则主键
|
||||
* @return 结果
|
||||
*/
|
||||
public int deleteCustomerServiceReplyById(Long id);
|
||||
}
|
||||
|
|
@ -0,0 +1,141 @@
|
|||
package com.ruoyi.system.service.impl;
|
||||
|
||||
import java.util.List;
|
||||
import org.springframework.beans.factory.annotation.Autowired;
|
||||
import org.springframework.stereotype.Service;
|
||||
import com.ruoyi.system.mapper.CustomerServiceReplyMapper;
|
||||
import com.ruoyi.system.domain.CustomerServiceReply;
|
||||
import com.ruoyi.system.service.ICustomerServiceReplyService;
|
||||
|
||||
/**
|
||||
* 客服回复规则Service业务层处理
|
||||
*
|
||||
* @author ruoyi
|
||||
* @date 2024-01-01
|
||||
*/
|
||||
@Service
|
||||
public class CustomerServiceReplyServiceImpl implements ICustomerServiceReplyService
|
||||
{
|
||||
@Autowired
|
||||
private CustomerServiceReplyMapper customerServiceReplyMapper;
|
||||
|
||||
/**
|
||||
* 查询客服回复规则
|
||||
*
|
||||
* @param id 客服回复规则主键
|
||||
* @return 客服回复规则
|
||||
*/
|
||||
@Override
|
||||
public CustomerServiceReply selectCustomerServiceReplyById(Long id)
|
||||
{
|
||||
return customerServiceReplyMapper.selectCustomerServiceReplyById(id);
|
||||
}
|
||||
|
||||
/**
|
||||
* 查询客服回复规则列表
|
||||
*
|
||||
* @param customerServiceReply 客服回复规则
|
||||
* @return 客服回复规则
|
||||
*/
|
||||
@Override
|
||||
public List<CustomerServiceReply> selectCustomerServiceReplyList(CustomerServiceReply customerServiceReply)
|
||||
{
|
||||
return customerServiceReplyMapper.selectCustomerServiceReplyList(customerServiceReply);
|
||||
}
|
||||
|
||||
/**
|
||||
* 根据关键字查询回复
|
||||
*
|
||||
* @param keyword 关键字
|
||||
* @return 客服回复规则集合
|
||||
*/
|
||||
@Override
|
||||
public List<CustomerServiceReply> selectCustomerServiceReplyByKeyword(String keyword)
|
||||
{
|
||||
return customerServiceReplyMapper.selectCustomerServiceReplyByKeyword(keyword);
|
||||
}
|
||||
|
||||
/**
|
||||
* 获取默认回复
|
||||
*
|
||||
* @return 默认回复
|
||||
*/
|
||||
@Override
|
||||
public CustomerServiceReply selectDefaultReply()
|
||||
{
|
||||
return customerServiceReplyMapper.selectDefaultReply();
|
||||
}
|
||||
|
||||
/**
|
||||
* 根据用户输入获取最佳回复
|
||||
*
|
||||
* @param userInput 用户输入
|
||||
* @return 最佳回复
|
||||
*/
|
||||
@Override
|
||||
public CustomerServiceReply getBestReply(String userInput)
|
||||
{
|
||||
if (userInput == null || userInput.trim().isEmpty()) {
|
||||
return selectDefaultReply();
|
||||
}
|
||||
|
||||
// 根据关键字查询匹配的回复
|
||||
List<CustomerServiceReply> replies = selectCustomerServiceReplyByKeyword(userInput.trim());
|
||||
|
||||
// 如果找到匹配的回复，返回优先级最高的
|
||||
if (replies != null && !replies.isEmpty()) {
|
||||
return replies.get(0); // 已经按优先级排序，取第一个
|
||||
}
|
||||
|
||||
// 如果没有找到匹配的回复，返回默认回复
|
||||
return selectDefaultReply();
|
||||
}
|
||||
|
||||
/**
|
||||
* 新增客服回复规则
|
||||
*
|
||||
* @param customerServiceReply 客服回复规则
|
||||
* @return 结果
|
||||
*/
|
||||
@Override
|
||||
public int insertCustomerServiceReply(CustomerServiceReply customerServiceReply)
|
||||
{
|
||||
return customerServiceReplyMapper.insertCustomerServiceReply(customerServiceReply);
|
||||
}
|
||||
|
||||
/**
|
||||
* 修改客服回复规则
|
||||
*
|
||||
* @param customerServiceReply 客服回复规则
|
||||
* @return 结果
|
||||
*/
|
||||
@Override
|
||||
public int updateCustomerServiceReply(CustomerServiceReply customerServiceReply)
|
||||
{
|
||||
return customerServiceReplyMapper.updateCustomerServiceReply(customerServiceReply);
|
||||
}
|
||||
|
||||
/**
|
||||
* 批量删除客服回复规则
|
||||
*
|
||||
* @param ids 需要删除的客服回复规则主键
|
||||
* @return 结果
|
||||
*/
|
||||
@Override
|
||||
public int deleteCustomerServiceReplyByIds(Long[] ids)
|
||||
{
|
||||
return customerServiceReplyMapper.deleteCustomerServiceReplyByIds(ids);
|
||||
}
|
||||
|
||||
/**
|
||||
* 删除客服回复规则信息
|
||||
*
|
||||
* @param id 客服回复规则主键
|
||||
* @return 结果
|
||||
*/
|
||||
@Override
|
||||
public int deleteCustomerServiceReplyById(Long id)
|
||||
{
|
||||
return customerServiceReplyMapper.deleteCustomerServiceReplyById(id);
|
||||
}
|
||||
}
|
||||
|
|
@ -0,0 +1,108 @@
|
|||
<?xml version="1.0" encoding="UTF-8" ?>
|
||||
<!DOCTYPE mapper
|
||||
PUBLIC "-//mybatis.org//DTD Mapper 3.0//EN"
|
||||
"http://mybatis.org/dtd/mybatis-3-mapper.dtd">
|
||||
<mapper namespace="com.ruoyi.system.mapper.CustomerServiceReplyMapper">
|
||||
|
||||
<resultMap type="CustomerServiceReply" id="CustomerServiceReplyResult">
|
||||
<result property="id" column="id" />
|
||||
<result property="keyword" column="keyword" />
|
||||
<result property="replyContent" column="reply_content"/>
|
||||
<result property="category" column="category" />
|
||||
<result property="priority" column="priority" />
|
||||
<result property="isActive" column="is_active" />
|
||||
<result property="matchType" column="match_type" />
|
||||
<result property="createdTime" column="created_time" />
|
||||
<result property="updatedTime" column="updated_time" />
|
||||
<result property="createdBy" column="created_by" />
|
||||
<result property="updatedBy" column="updated_by" />
|
||||
</resultMap>
|
||||
|
||||
<sql id="selectCustomerServiceReplyVo">
|
||||
select id, keyword, reply_content, category, priority, is_active, match_type, created_time, updated_time, created_by, updated_by from customer_service_replies
|
||||
</sql>
|
||||
|
||||
<select id="selectCustomerServiceReplyList" parameterType="CustomerServiceReply" resultMap="CustomerServiceReplyResult">
|
||||
<include refid="selectCustomerServiceReplyVo"/>
|
||||
<where>
|
||||
<if test="keyword != null and keyword != ''"> and keyword like concat('%', #{keyword}, '%')</if>
|
||||
<if test="category != null and category != ''"> and category = #{category}</if>
|
||||
<if test="isActive != null"> and is_active = #{isActive}</if>
|
||||
<if test="matchType != null and matchType != ''"> and match_type = #{matchType}</if>
|
||||
</where>
|
||||
order by priority desc, created_time desc
|
||||
</select>
|
||||
|
||||
<select id="selectCustomerServiceReplyById" parameterType="Long" resultMap="CustomerServiceReplyResult">
|
||||
<include refid="selectCustomerServiceReplyVo"/>
|
||||
where id = #{id}
|
||||
</select>
|
||||
|
||||
<select id="selectCustomerServiceReplyByKeyword" parameterType="String" resultMap="CustomerServiceReplyResult">
|
||||
<include refid="selectCustomerServiceReplyVo"/>
|
||||
where is_active = 1
|
||||
and (
|
||||
<if test="keyword != null and keyword != ''">
|
||||
(match_type = 'exact' and keyword = #{keyword})
|
||||
or (match_type = 'contains' and #{keyword} like concat('%', keyword, '%'))
|
||||
or (match_type = 'regex' and #{keyword} regexp keyword)
|
||||
</if>
|
||||
)
|
||||
order by priority desc, created_time desc
|
||||
</select>
|
||||
|
||||
<select id="selectDefaultReply" resultMap="CustomerServiceReplyResult">
|
||||
<include refid="selectCustomerServiceReplyVo"/>
|
||||
where is_active = 1 and keyword = 'default'
|
||||
limit 1
|
||||
</select>
|
||||
|
||||
<insert id="insertCustomerServiceReply" parameterType="CustomerServiceReply" useGeneratedKeys="true" keyProperty="id">
|
||||
insert into customer_service_replies
|
||||
<trim prefix="(" suffix=")" suffixOverrides=",">
|
||||
<if test="keyword != null and keyword != ''">keyword,</if>
|
||||
<if test="replyContent != null and replyContent != ''">reply_content,</if>
|
||||
<if test="category != null">category,</if>
|
||||
<if test="priority != null">priority,</if>
|
||||
<if test="isActive != null">is_active,</if>
|
||||
<if test="matchType != null">match_type,</if>
|
||||
<if test="createdBy != null">created_by,</if>
|
||||
<if test="updatedBy != null">updated_by,</if>
|
||||
</trim>
|
||||
<trim prefix="values (" suffix=")" suffixOverrides=",">
|
||||
<if test="keyword != null and keyword != ''">#{keyword},</if>
|
||||
<if test="replyContent != null and replyContent != ''">#{replyContent},</if>
|
||||
<if test="category != null">#{category},</if>
|
||||
<if test="priority != null">#{priority},</if>
|
||||
<if test="isActive != null">#{isActive},</if>
|
||||
<if test="matchType != null">#{matchType},</if>
|
||||
<if test="createdBy != null">#{createdBy},</if>
|
||||
<if test="updatedBy != null">#{updatedBy},</if>
|
||||
</trim>
|
||||
</insert>
|
||||
|
||||
<update id="updateCustomerServiceReply" parameterType="CustomerServiceReply">
|
||||
update customer_service_replies
|
||||
<trim prefix="SET" suffixOverrides=",">
|
||||
<if test="keyword != null and keyword != ''">keyword = #{keyword},</if>
|
||||
<if test="replyContent != null and replyContent != ''">reply_content = #{replyContent},</if>
|
||||
<if test="category != null">category = #{category},</if>
|
||||
<if test="priority != null">priority = #{priority},</if>
|
||||
<if test="isActive != null">is_active = #{isActive},</if>
|
||||
<if test="matchType != null">match_type = #{matchType},</if>
|
||||
<if test="updatedBy != null">updated_by = #{updatedBy},</if>
|
||||
</trim>
|
||||
where id = #{id}
|
||||
</update>
|
||||
|
||||
<delete id="deleteCustomerServiceReplyById" parameterType="Long">
|
||||
delete from customer_service_replies where id = #{id}
|
||||
</delete>
|
||||
|
||||
<delete id="deleteCustomerServiceReplyByIds" parameterType="String">
|
||||
delete from customer_service_replies where id in
|
||||
<foreach item="id" collection="array" open="(" separator="," close=")">
|
||||
#{id}
|
||||
</foreach>
|
||||
</delete>
|
||||
</mapper>
|
||||
Loading…
Reference in New Issue